Managed Services
| Included Services | Silver | Gold | Platinum | Titanium |
| Priority Escalation |  |
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| Root/Administration Access | |
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| 24/7/365 Hands/Eyes Console Access | |
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| Ping Monitoring | |
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| Response Time SLA | 2hr | 1hr | 1hr | 30min |
| OS Reloads | $20 | |
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| Server Administration | 1hr | 2hr | 4hr | |
| Service Monitoring (up to xx services) | 3 | 5 | 10 | |
| Remote Reboot | |
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| KVM over IP access (2hrs. /mo.) | |
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| KVM over IP access (24hrs. /mo.) | |
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| KVM over IP access (Always On) | |
| Server Enhancements | Silver | Gold | Platinum | Titanium |
| OS updates, hardening and patches | |
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| Check and clean the mail queue | |
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| Hard Disk checking tool | |
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| Mailmon – Sendmail monitor | |
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| ClamAV installation and configuration | |
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| Apf with antidos capability – Optional | |
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| Check logs and block all suspect ips | |
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| Check server load and partitions to perform maintenance activities Check /proc for hidden or unwanted processes | |
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| Clean up unwanted files from /tmp | |
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| Scan server for *.c or binary files (which have possible security issues) | |
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| Scan for Trojan Horses | |
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| Check tcp connections and make sure no unwanted ips or ports are listed | |
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| Set cron jobs to remove log files | |
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| PSAD – Port Scan Detector | |
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| PMON – Network socket monitor BFD – Brute force detection | |
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| MailScanner install and configuration Optional Checking for root kits Scan for root kit on the server | |
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| Mod_security module for Apache – Optional | |
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| Exiscan installation and configuration | |
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| Snort w/Acid configuration | |
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| Price Per Month | $30 | $50 | $99 | $199 |
